Masonry Magazine February 2009 Page. 41
Restoration Team Experience Since 1978
Masonry Façade Re-Anchoring Solutions
# SAVE THE WALL!
Don't Tear it Down or Cover it with Insulation and Stucco
Strengthen and stabilize masonry façades while adding veneer stiffness for added decades of protection and comfort. CTP has engineered anchor performance solutions for claddings of brick and stone. A selection of corrosion resistant products are available to re-anchor brick to wood, concrete, steel, block, brick, metal stud, or tile back-ups.
CTP Stitch-Tie
Helical Wall The System for Stabilizing
Veneers and Crack Repair
CTP Grip-Max
Mechanical Anchors for Stabilizing Stone Panel Veneers
СТР СТ-16
For Brick Additions Replacement and for
Brick Veneer Stud Cavity Construction
Veneer Anchoring System Three
Ar Barter Intact and there Place
Construction Te Products
the highest quality
masonry te and con
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beprot source
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CTP
ORIONAL
NEW!
CTP GRP-MAX
CTP Grip-Tie
Mechanical Repair Anchors for Stabilizing Veneers
Showm
Here With
CTP Wall Tie
Multifunctional Triangle Wall That
Can be Used in Standard Semic
Veneer Anchoring Applications
Contact our
Technical Services Team with
your repair application needs
for a cost effective and
performance targeted
veneer stabilizing solution
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CTP
7974 W. Orchard Drive
Michigan Chy, Indiana
46360-9390 USA
Phone: (219) 878-1427
Contact: Steve Getz.esc
www.ctpanchors.com
Make Yourself Accessible
# MASONRY NEWS CONTRACTOR TIP
If you do not make yourself accessible to your customers at all times, they won't use your services. How many times have you called someone for service, but he didn't answer his phone? Why should you take time to try calling him again? Think about it: Your customers feel the same about calling you. If you are working or want to work for someone, that customer needs to know that he can contact you when he needs you.
I have been trying all morning, with no success, to reach a friend of mine who does plumbing and electrical work. He has two cell phone numbers and a house phone but has always been hard to contact, for he doesn't carry, or always answer, his phone. Here's the Irony of the situation: When I was talking to my friend the other night, he was explaining to me that he was out of work and hasn't worked In 25 days. (Now I know why!) What if I was a customer calling to have him do some work for me? In this case, I just wanted to tell him to pick up a couple of cases of wine for deer camp next week, but it's the same principal.
A few years ago, I was in a mandatory project meeting, when the "big cheese" of a huge construction company asked why a specialty trade's contractor was not present to explain why he was behind on the project. His project manager told him he couldn't reach the contractor. "Why not?" asked the big cheese in a stem voice. "He is usually un-contactable," replied his project manager. To that, the big cheese responded, "If we can't reach him, we don't need him. Get him off the jobsite." And, they did just that.
That meeting really made me think and has always stuck with me. Ever since, I have informed the managers of our companies that if I can't contact them, I don't need them. Still today, nothing upsets me more than not being able to immediately reach a co-worker or manager when I need to. (Yes, I am talking about after hours and the weekends.) Of course, they know that I don't call them on the weekends unless it is urgent. But, they get the point really quickly, or they do not stay on payroll.
Do you have plenty of work right now? If not, the first thing I would do is assure your phone is on your hip and charged at all times. Also, assure all your managers have their phones charged and on their hips at all times. If your people are not contactable at all times, do you really need them? Likewise, if your customers cannot contact you at all times, do they really need you? Actually, I am glad my friend isn't answering his phone this weekend, for I know he won't be getting any work and will certainly be hunting with us next week. Toward the end of the week, I plan to show this tip to him. He is a lot of fun, and I would miss him if he had too much work to hunt with us.
Damian Lang is a mason contractor in southeast Ohio with three companies that do combined sales of $20 million. He is also the author of the book "Rewarding and Challenging Employees for Profits in Masonry." To order a copy of his book or to attend one of his seminars held specifically for mason contractors, call Linda Hart at Lang Masonry, 800-417-9272.
Provided by Damian Lang, President of Lang Masonry Contractors, Inc., and EZ Grout Corp.
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